Order cancellations must be made prior to order shipment.
Freight or cancelled damage policy
PollenTec will assume all responsibilities on damaged orders arriving to customers. Please notify PollenTec within THREE (3) days of receiving damaged merchandise.
PollenTec Easy Returns and Exchanges
If something isn’t quite right with your order, we will work with you to make your return or exchange as easy as possible.
Refunds and Exchanges
If necessary, any unused product may be returned within 30 days of receipt for a refund or exchange, excluding shipping and handling. The buyer is responsible for any shipping charges when sending items back to PollenTec – we do not provide prepaid labels or reimburse shipping costs.
Address For Refunds / Exchanges
PollenTec – Returns / Exchanges
2103 West Parkside Lane
Phoenix, AZ 85027
Packages must be returned freight prepaid. We cannot accept C.O.D. deliveries. PollenTec can only accept packages with a return address. For your protection, we suggest sending your return via insured parcel post or other traceable method.